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Help for players, hosts and members.

Common questions

How do I contact a game host?

Only Verified listings can receive private messages. On a Verified game, choose Contact Host Privately under Directions & contact. Sign in and verify your email if prompted, then ask the host about a place and the meeting address.

On a standard listing, the private-contact button takes you to public comments. Use public comments for general questions and keep addresses, phone numbers and personal arrangements out of them.

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How do I sign in to my account?

Open My account and enter your email address. We’ll email you a sign-in code and link. Use the same email address as your existing PokerDIY account.

If the email hasn’t arrived, check your spam folder. You can request a new code from the sign-in page.

Go to sign-in →
Why isn’t my new listing visible yet?

Your listing may need moderator approval before appearing publicly. Check its status in My account.

You can also manage your existing listings from there and keep their details up to date.

Check my listings →
How do I remove my account or request my data?

Review our privacy policy for the current options for access, corrections, account closure and deletion requests.

The policy explains what is available, how requests are verified and what information may need to be retained.

Read account and data-request guidance →

Something wrong with a listing?

Use the report option on the game listing for outdated details, spam or inappropriate content. It gives the moderators the listing and the reason in one place.